Refund and Credit Policy

Refund & Credit Policy – RUTE

At RUTE, we believe in transparency and fairness.

  • Deposits are required to secure appointments and are non-refundable unless we cancel your appointment or you are deemed medically unsuitable.
  • Treatments already carried out are non-refundable. Results vary between individuals and cannot be guaranteed.
  • Opened or used products cannot be returned for hygiene reasons. Unopened skin care retail items may be returned within 14 days with proof of purchase.
  • In certain circumstances, a credit note may be offered instead of a refund. Credit notes are valid for 6 months and are non-transferable.
If you wish to request a refund or credit, please contact us in writing. All requests are reviewed within 10 working days.
For full details, please contact the clinic directly.